Frequently Asked Questions
Everything you need to know about shopping with West49.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Canada and the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unworn, unwashed, and have the original tags attached. Please note that for hygiene reasons, swimwear and undergarments are final sale.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer Sezzle for interest-free installments.
How do I know which size to order?
Each product page features a detailed 'Size Guide' link. Since we carry various brands, we recommend checking the specific measurements provided to ensure the perfect fit for your style.
Can I exchange an item I bought online at a physical store?
Yes, online purchases can be exchanged at any West49 retail location within 30 days of purchase, provided you have your original digital invoice and the items meet our return criteria.
Do you offer international shipping?
Currently, West49 ships exclusively within North America. We are working on expanding our shipping zones in the near future to serve our global community.